In 2005, Limestem was started as independent ERP support, medical equipment and application support firms and in 2016 it’s registered as Limestem Global Services Private Limited, here we wanted to share our technical expertise and resources to others. Today.
Limestem Global Services Private Limited having 20+ field service technicians throughout the India and ready to work across the globe. Limestem Global Services Private Limited is most experienced (13+) to providing support on ERP systems, independent medical equipment/devices and critical application support service to the world.
Limestem Global Services Private Limited specializes in partnering with manufacturers to meet some or all of their service needs, offering both stand-alone and hybrid service programs that provide targeted, scalable solutions to our clients. Limestem Global Services Private Limited services a wide array of technologies ranging from simple to complex diagnostic systems incorporating robotic, pneumatic, electronic, and hydraulic technologies. Service/Support is our business and it’s our only business.
Limestem mission is to continually strive for perfection and the highest levels of quality in its services, as defined by Limestem’s customers.
Limestem Business Philosophy equipment/application service support is Limestem’s ONLY focus. Limestem does not manufacture or rebuild, nor does Limestem sell used equipment. Limestem is always your service/support partner, never your service competitor and never takes control of your customer.
Limestem was built on the foundation of serving clients, and we have effectively supported our clients for more than 13+ years. Some of the specific reasons for our success are outlined in the following Limestem partnership characteristics:
Limestem goal is to be the key outsourcing partner in each client’s service delivery model. Once a new client uses Limestem they learn what our current clientele already knows: Limestem is a responsive, dedicated partner, and Limestem provides dependable service everywhere.
Limestem looks to establish a long term partnership with each client, and wants each client to be successful because Limestem believes in the concept of mutual cooperation equaling mutual benefit. Experience has taught Limestem that when we completely commit our resources to meeting each clients’ specific needs and help them grow their business, the resulting client success has in turn grown Limestem. Our commitment to serving you and your customers is the foundation of each relationship and is demonstrated through a specific service model for each client with customizable touch points throughout the service delivery process.
Limestem has learned that a successful service partnership is not built quickly - rather it is a process of listening to our clients and meeting their needs - one service event at a time.
To provide each client the following benefits:
Greater geographic coverage, dependable local service, and an improved local image
No fixed outlays for salaries, benefits, workers, and/or unemployment compensation
The cost of regional, district and area managers is reduced and/or eliminated
No capital expenditures for standard tooling, test equipment, and vehicles
Consistently high service quality
Dependable Service Everywhere is the foundation for successful Client – Limestem Partnership
These exceptional small businesses typically share the following qualities:
Limestem’s primary business is service, which is performed in the field by Limestem affiliate technicians.
A typical Limestem affiliate Technician will
Dependable Service Everywhere – provided through experienced, well trained local technicians who enhance Limestem clients’ standing with end users.
The Limestem Service Process
Limestem established flexible service processes that could be individualized to each client’s specific service requirements. Today, Limestem service is a continual work in process, always being measured, refined and improved to meet changing service and technology needs. Each client’s support model is specific to that client’s needs and there are customizable touch points within each client’s service delivery process. Some examples are:
Dependable Service Everywhere – delivered through customized, client-specific support processes.
Technical Support and Training
Limestem specializes in supporting medical and laboratory equipment manufacturers and distributors. Limestem supports end users with a professional technical support solution at a fraction of the cost it would take our clients to provide this function themselves. Specific services are as follows:
TRIAGE Limestem answers the phone from end users in a professional, courteous manner - an answering service is never used - and only direct Limestem employees answer the phone. Limestem quickly and effectively assists your customer in solving the problem/question facing them and will follow your company’s phone script or develop its own. If the issue cannot be resolved over the phone, Limestem dispatches the nearest trained service technician and then manages each service event within client-established protocols.
SERVICE ENGINEER SUPPORT Limestem knows how to help field service personnel troubleshoot and repair complex medical and laboratory equipment. Trained by the best in your company, Limestem takes that technical information and develops troubleshooting strategies for more common failures. Service engineers are supported until the equipment is restored to a fully operational condition as confirmed by the end user.
TECHNICAL TRAINING Limestem provides expanded capacity for its clients' training operations. The Training Center provides a means to train classes throughout the life of a product or a specific project. Based on need, it can be the primary or additional resource to train service engineers expertly and efficiently, and work within multiple service training strategies to achieve the most effective outcome.
Limestem partnership benefits –
Dependable Service Everywhere from Limestem increases your support options.